Profile
An experienced Business Analytics professional with a proven history of delivering complex analytics projects including requirements analysis, vendor evaluation, business case development and feasibility assessment. A deep knowledge of statistics, analytics and IT systems is complemented by a flair for effective communication and negotiation with a variety of stakeholders, including technical managers, marketers, developers, vendors and product managers. Quantitative and qualitative analytical skills honed by PhD research in investment models for customer information quality. The ability to quickly understand complex organisations, processes and systems and then act to create client value is a key strength.
Career Objectives
- To solve creatively other people's problems and share in their success
- To succeed through delivering competitive advantage to well-funded commercial clients
- To achieve this through developing innovative analytics and business intelligence solutions
- To work with a diverse range of people: marketers, business managers, engineers and researchers
Core Competencies
Business Analysis — Business case development, requirements elicitation and management, feasibility assessments and test co-ordination.
Business Intelligence — Metric design and management, enterprise reporting framework development, data quality assessment, customer analytics, statistical modelling and data mining.
Communication — Rapidly understanding complex commercial and technical environments, explaining and presenting technical ideas to a non-technical audience and influencing decision-making at all levels.
Technical Environments — Microsoft Office family, Windows, UNIX, Web Technologies (TCP/IP, HTTP, XML, JSON), JavaScript, CSS, XSLT, XQuery, C/C++, Visual Basic, WEKA, R, RapidMiner (data mining) and SPSS (statistics).
Employment History
Business Analytics Manager - Device Management
November 2009 to presentBrightstar Asia-Pacific/Middle East/Africa
PLM Business Intelligence Manager
November 2008 to November 2009Brightstar Australia / Product Lifecycle Management
Junior Honorary Research Associate
May 2006 to August 2007Monash University / Faculty of IT / Clayton School of IT
Assistant Lecturer and PhD Candidate
August 2003 to March 2006Monash University / Faculty of IT / School of Business Systems
Senior Consultant
October 2002 to November 2007Business Intelligence Consulting
Researcher and Tutor
August 2001 to August 2003University of Melbourne / Faculty of Science / Department of Information Systems
Systems Engineer
March 2001 to July 2001Telstra Corp / IS&W /Technology Solutions / Portal Solutions / Systems Engineering
Online Business Analyst
February 1999 to March 2001Telstra Corp / IS&W / Technology Solutions / Online Solutions / Online Business Intelligence
Research Assistant
December 1998 to February 1999University of Melbourne / Faculty of Engineering / Department of Electrical Engineering
Tutor and Lab Demonstrator
July 1998 to November 1998University of Melbourne / Faculty of Engineering / Department of Electrical Engineering
IT Architect
December 1997 to February 1998Bankers Trust / BT Funds Management / ISS – Technology
Training & Qualifications
Doctor of Philosophy — University of Melbourne
2009Developed an investment model for Information Quality for Customer Relationship Management. Industry-sponsored research project using qualitative and quantitative methods. Thesis entitled "A Framework for Valuing the Quality of Customer Information." See the project page for an overview and publications.
Bachelor of Engineering (Honours) (1999) — University of Melbourne
Major in Electrical Engineering, Computer Engineering with Masters-level subjects in Information Theory and Queueing Theory. First Class Honours for thesis entitled "Randomised Algorithms for Online Forward-Error-Correcting Codes"
Bachelor of Science (1999) — University of Melbourne
Major in Computer Science – Theory of Computation and Artificial Intelligence. Minors in Philosophy of Science / Cognitive Philosophy and Physics
Victorian Certificate of Education (1994) — Warrnambool Secondary College
Mathematics (C&A), Mathematics (R&D), English, Music, Chemistry
Training Certificates
Online Rapid Delivery (ORD) Project Management MethodologyCertificate II in Applied Languages (German)
Interests
Research — Information quality, critical realism, decision-making, business intelligence and design science. Quantitative methods (including statistics and simulations) and qualitative methods (including interviews and focus groups).
Community — Volunteer tutor at Collingwood Homework Club, a community group supporting primary and secondary students in the inner city.
Personal — Learning German, travel, cycling, online publishing and web programming.
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