An experienced Business Analytics professional with a proven history of delivering complex analytics projects including requirements analysis, vendor evaluation, business case development and feasibility assessment. A deep knowledge of statistics, analytics and IT systems is complemented by a flair for effective communication and negotiation with a variety of stakeholders, including technical managers, marketers, developers, vendors and product managers. Quantitative and qualitative analytical skills honed by PhD research in investment models for customer information quality. The ability to quickly understand complex organisations, processes and systems and then act to create client value is a key strength.

Career Objectives

Core Competencies

Business Analysis — Business case development, requirements elicitation and management, feasibility assessments and test co-ordination.

Business Intelligence — Metric design and management, enterprise reporting framework development, data quality assessment, customer analytics, statistical modelling and data mining.

Communication — Rapidly understanding complex commercial and technical environments, explaining and presenting technical ideas to a non-technical audience and influencing decision-making at all levels.

Technical Environments — Microsoft Office family, Windows, UNIX, Web Technologies (TCP/IP, HTTP, XML, JSON), JavaScript, CSS, XSLT, XQuery, C/C++, Visual Basic, WEKA, R, RapidMiner (data mining) and SPSS (statistics).

Employment History

Business Analytics Manager - Device Management

November 2009 to present

Brightstar Asia-Pacific/Middle East/Africa

PLM Business Intelligence Manager

November 2008 to November 2009

Brightstar Australia / Product Lifecycle Management

Junior Honorary Research Associate

May 2006 to August 2007

Monash University / Faculty of IT / Clayton School of IT

Assistant Lecturer and PhD Candidate

August 2003 to March 2006

Monash University / Faculty of IT / School of Business Systems

Senior Consultant

October 2002 to November 2007

Business Intelligence Consulting

Researcher and Tutor

August 2001 to August 2003

University of Melbourne / Faculty of Science / Department of Information Systems

Systems Engineer

March 2001 to July 2001

Telstra Corp / IS&W /Technology Solutions / Portal Solutions / Systems Engineering

Online Business Analyst

February 1999 to March 2001

Telstra Corp / IS&W / Technology Solutions / Online Solutions / Online Business Intelligence

Research Assistant

December 1998 to February 1999

University of Melbourne / Faculty of Engineering / Department of Electrical Engineering

Tutor and Lab Demonstrator

July 1998 to November 1998

University of Melbourne / Faculty of Engineering / Department of Electrical Engineering

IT Architect

December 1997 to February 1998

Bankers Trust / BT Funds Management / ISS – Technology

Training & Qualifications

Doctor of Philosophy — University of Melbourne


Developed an investment model for Information Quality for Customer Relationship Management. Industry-sponsored research project using qualitative and quantitative methods. Thesis entitled "A Framework for Valuing the Quality of Customer Information." See the project page for an overview and publications.

Bachelor of Engineering (Honours) (1999) — University of Melbourne

Major in Electrical Engineering, Computer Engineering with Masters-level subjects in Information Theory and Queueing Theory. First Class Honours for thesis entitled "Randomised Algorithms for Online Forward-Error-Correcting Codes"

Bachelor of Science (1999) — University of Melbourne

Major in Computer Science – Theory of Computation and Artificial Intelligence. Minors in Philosophy of Science / Cognitive Philosophy and Physics

Victorian Certificate of Education (1994) — Warrnambool Secondary College

Mathematics (C&A), Mathematics (R&D), English, Music, Chemistry

Training Certificates

Online Rapid Delivery (ORD) Project Management Methodology

Certificate II in Applied Languages (German)


Research — Information quality, critical realism, decision-making, business intelligence and design science. Quantitative methods (including statistics and simulations) and qualitative methods (including interviews and focus groups).

Community — Volunteer tutor at Collingwood Homework Club, a community group supporting primary and secondary students in the inner city.

Personal — Learning German, travel, cycling, online publishing and web programming.