Research Blog - Customer Intelligence

Readers of this blog may be interested to know about a handy guide to enterprise reporting that I've put together.

Most organisations publish reports on a range of metrics - customers, employees, transactions, production, contacts etc. I noticed there was a real dearth of vendor-neutral information about management reporting, so I thought I'd fill the gap.

The guide can be used as a checklist for project management, discussing the elements of report design, publication requirements and the all-important user experience. There's also info about the technical architecture and functional requirements for reporting systems.

The last few sections provide an overview of how to go about articulating how reporting initiatives creates value for your organisation, and how to assess the quality of reporting systems as seen by your users.

All in all, a reasonably comprehensive sales-free guide to enterprise reporting.